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The Professional Supervisor
Back With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the supervisory problems a new “boss” may encounter. 

  • Adjusting to Your Role   
    • The Average Supervisor            
    • Then and Now   
    • Making the Transition                 
  • A Supervisor’s Responsibilities    
  • Planning and Prioritising                                     
  • Setting Goals    
  • Leadership        
    • What is Leadership?       
    • Brief History of Leadership Studies          
    • The Leadership Formula
    • Direction and Support    
    • The Situational Leadership Model
  • Feedback          
  • Dealing with Problem Employees            
  • Synergy                       
  • Trust                
  • Team Development                   
    • The Four Stages of Teams          
    • Team Problem-Solving   
    • Team Leadership           
  • Communication
    • Barriers to Good Communication            
    • Active Listening
    • Asking Questions
    • The Communication Funnel        
  • Motivation         
    • The Carrot, the Whip, and the Plant                    
    • A Supervisor’s Checklist            
  • Orientation       
  • Training                        
  • Feedback          
  • Delegation                                
  • Conflict            
    • When to Get Involved and How to Resolve Conflict           
    • The Problem Solving Process      
    • The New Truck  
  • Discipline