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The ABC of Supervising Others
Back This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. 

This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.           

  • Making the Transition     
    • How Will My Role Change?         
    • Questions Supervisors Have       
  • Responsibilities of a Supervisor  
  • Setting Goals    
  • Planning           
    • How Can Planning Help Me?        
    • The Six Steps to Planning           
    • The Next Steps
    • Types of Tasks  
  • Communication
    • The Communication Funnel        
    • Listening                                   
    • Asking Questions           
    • Probing            
    • Paraphrasing    
    • Non-Verbal Messages    
  • Giving Feedback            
  • Ask for What You Want  
  • Providing Instruction      
  • Orders, Requests, and Suggestions         
  • Managing Conflict          
    • The Conflict Resolution Process              
    • Seven Steps to Ironing Things Out          
  • Dealing with Difficult Employees
    • The Hostile Employee
    • The Chronic Complainer
    • The Lazy Employee
    • The Over-Dependent Employee
  • Dealing with Others       
  • The Reciprocal Quality of Relationships    
    • The People Network       
    • The Negative Spiral