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Problem Solving and Decision Making
Back If you are tired of applying dead-end solutions to recurring problems in your company, this two-day workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions. 

  • Learning Styles
  • Making Win-Win Decisions
  • Problem Solving Defined
  • The Problem-Solving Model
    • Phase One: Problem Identification
    • Phase Two: Decision Making
    • Phase Three: Planning and Organizing
  • A Problem-Solving Toolkit
  • The Problem-Solving Process
  • Fishbone Analysis
  • Gradients of Agreement
  • Facts vs. Information
  • Decision-Making Traps
  •  Implementation
  • Types of Decisions
  • A Personal Action Plan