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Conflict Resolution: Dealing with Difficult People
Back The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organisational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People. 

Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. 

  • Course Overview
  • Reciprocal Relationships
  • Dealing with Change
  • The Agreement Frame
  • The Ten Commandments of Change
  • Preventing Problems
  • Dealing with Problems
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Changing Yourself
  • Negative vs. Positive Interactions
  • Why Don’t People do what They Are Supposed To?
  • Managing Anger
    • Guidelines for Assertive Anger
    • Some Lessons from the Works of Others
  • De-Stress Options You Can Use Right Now!